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RETURN & EXCHANGES
Preorder simply means made to order. As fashion is the second industry producing the biggest waste worldwide, preorder helps to reduce waste emission. We care about the future of our planet.
Our items are 80% preorder, as we have our full time tailor and construction team in the studio. Average time to ship an order is 3 working days. Order takes less than 1 week from order date to produce depending of availability of the fabric. Our fabric is 75% imported from Korea and Italy. We will confirm the delivery date after we received orders.
Any discount or promotion?
Yes, we are a young brand and we need a lot of support and love. In return, we provide ONE of the followings (choose one):
A. 10% for all FIRST ORDER. Use code: CLEAN1ST
B. 20% for LIMITED TIME PREORDER PERIOD with minimum of $100 purchase. Use code: check instagram and website page (changes monthly)
On top of these, we have social media promotion cashback in form of deposit for next purchase FOR INFLUENCERS ONLY(can be added on top of above discount code). The clothes MUST be in good condition and well photographed. Tag us!
What are your shipping options?
For international orders, we measure by weight and charge as following by DHL:
Starting from $20 for ASIA (excl. middle east, india) & Australia, $25 for USA, $30 for Europe and Canada, and $40 for Rest of the world.
FREE SHIPPING for orders above $250 for US, Asia, and Australia. International shipments typically take 1-2 weeks to arrive depending on customs. Customers are responsible for any custom and duty fee. Please look out for your country's duty import regulation because it varies.
For domestic orders, we charge $2 in Jawa area, $3 for others, and FREE SHIPPING for orders above $100. You should receive your order in 1-3 business days via JNE.
How to place order?
Add items to your shopping cart, check out, and select your payment method. Use discount code if necessary.
Can I return or exchange items?
Yes, ONLY EXCHANGE for orders within 14 days. If there is a damage on the product, you can return them for free of charge after confirming the issue via email. At this time, customers are responsible for return/exchange shipment fee depending on the return/exchange reason. You MUST email firstname.lastname@example.org to request for a return/exchange. You will receive your full refund or store credit within 7 business days from received date. Terms and conditions are as following:
1. Items must be returned new and in the exact condition they were received.
2. Items must not have been used, washed, altered or tailored in any manner.
3. No visible signs of wear including perfume, makeup stains, deodorant stains, etc.
4. Items must be returned in their original packaging and tag is attached.
5. You have 14 days within receiving your items to request for a return.
*Returns that do not meet these standards cannot be accepted and will be sent back to the customer at their expense.
If you have any questions, please email email@example.com or use the form below.
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