RETURN & EXCHANGES
Preorder simply means made to order. As fashion is the second industry producing the biggest waste worldwide, preorder helps to reduce waste emission. We care about the future of our planet.
Order takes less than 1 week from order date to produce depending of availability of the fabric. Our fabric is 75% imported from Korea and Italy. If fabric and time slot is available at the moment, we will start working right away and may be able to ship 3 days after confirmed order date. We will confirm the delivery date after we received orders.
Any discount or promotion?
Yes, we are a young brand and we need a lot of support and love. In return, we provide ONE of the followings (choose one):
A. 10% for all FIRST ORDER. Use code: CLEAN1ST
B. 20% for LIMITED TIME PREORDER PERIOD with minimum of $100 purchase. Use code: check instagram and website page (changes monthly)
On top of these, we have social media promotion cashback in form of deposit for next purchase FOR INFLUENCERS ONLY(can be added on top of above discount code). The clothes MUST be in good condition and well photographed. Tag us!
5% for each instagram post
What are your shipping options?
For domestic orders, we charge $2 for orders in Jawa area, $3 for others, and FREE SHIPPING for orders above $100. You should receive your order in 1-3 business days via JNE.
For international orders, we measure by weight and charge as following by EMS(receive in 5-10 days):
Starting from $20 for ASIA (excl. middle east, india) & Australia, $30 for North America & UK, $40 for Europe, and $50 for Rest of the world.
We charge as following by DHL (receive in 5- 6 days):
$45 for Southeast Asia, $60 for ASIA (excl. middle east, india) & Australia, $75 for North America & Europe, and $100 for Rest of the world.
FREE SHIPPING for orders above $600. International shipments typically take 1-2 weeks to arrive depending on customs. Customers are responsible for any custom and duty fee. Please look out for your country's duty import regulation because it varies.
How to place order?
Add items to your shopping cart, check out, and select your payment method. Use discount code if necessary.
For Indonesian bank transfer, transfer to BCA 8290954631 (attn: Alvin Ang). Please fill out the confirm payment form HERE after check out. We will not process your order until payment is made. We will check your payment within 1 business days. Once cleared, we will process your order.
For international payment using USD, we use PAYPAL check out and VENMO. We accept all credit card. For Venmo, you can check out using green button and select MANUAL PAYMENT method and we will send you email about which paypal or venmo account to send. We will process all payment as soon as possible.
Can I return or exchange items?
Yes, ONLY EXCHANGE for domestic orders within 14 days. If there is a damage on the product, you can return them for free of charge after confirming the issue via email. At this time, customers are responsible for return/exchange shipment fee depending on the return/exchange reason. You MUST email firstname.lastname@example.org to request for a return/exchange. You will receive your full refund or store credit within 7 business days from received date. Terms and conditions are as following:
1. Items must be returned new and in the exact condition they were received.
2. Items must not have been used, washed, altered or tailored in any manner.
3. No visible signs of wear including perfume, makeup stains, deodorant stains, etc.
4. Items must be returned in their original packaging and tag is attached.
5. You have 14 days within receiving your items to request for a return.
*Returns that do not meet these standards cannot be accepted and will be sent back to the customer at their expense.
If you have any questions, please email email@example.com or use the form below.